OVERVIEW

Welcome to Luce Spaces. The terms “Luce Spaces,” “we,” “us,” and “our” refer to Luce Spaces LLC.

Luce Spaces operates this website and online store, including the related information, content, features, tools, products, and services made available through it (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you. Purchases made through the Services are transactions directly between you and Luce Spaces LLC.

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Refund & Return Policy, and any order-specific quotation, invoice, drawing, specification, or written agreement, describe the terms that apply when you access or use the Services or purchase products from us.

Please read these Terms carefully. They contain important information regarding orders, custom products, natural stone variation, delivery, returns, limitations of liability, and dispute resolution.

By accessing or using the Services or submitting an order, you agree to these Terms. If you do not agree, you should not use the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By using the Services, you represent that you are legally able to enter into a binding agreement or that you are using the Services with the permission and supervision required under applicable law.

You may be asked to provide information including your name, email address, telephone number, billing information, payment information, and delivery address.

You represent that information supplied by you is accurate, complete, and current and that you are authorized to provide and use it.

You are responsible for maintaining the confidentiality of any account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person without our written permission.

SECTION 2 — PRODUCTS AND PRODUCT AVAILABILITY

We make reasonable efforts to describe our products accurately. Product descriptions, specifications, availability, pricing, finishes, dimensions, weights, production schedules, and other information may be updated without prior notice.

Products may be:

1. ready to ship or available from existing inventory;
2. prepared or produced after an order is placed;
3. made to order using standard catalog dimensions or specifications; or
4. truly customized according to customer-specific and customer-approved specifications.

Product availability shown through the Services does not constitute guaranteed inventory or guaranteed acceptance of an order.

We may discontinue products, materials, finishes, options, or services at any time.

SECTION 3 — NATURAL STONE CHARACTERISTICS AND VARIATION

Natural stone is formed by nature, and every piece is inherently unique.

Variations in color, tone, veining, pattern, texture, mineral markings, pores, pits, fissures, surface movement, and other naturally occurring characteristics are normal features of natural stone.

No two natural stone products should be expected to match one another exactly.

Natural variations are not considered defects by themselves.

Product photographs, samples, renders, and displays are intended to represent the general color range, texture, finish, design, and character of the material. The delivered product should not be expected to match website photographs, renders, samples, or another stone piece exactly in color tone, pattern, or veining.

Lighting, photography, screen settings, sealing, finishing, and the natural composition of the stone may affect its appearance.

This section does not apply to verified structural damage, transit damage, an incorrect product, an incorrect quantity, a material manufacturing defect, or a product that materially fails to conform to customer-approved written specifications.

SECTION 4 — PRODUCT IMAGES, RENDERS, AND INCLUDED ITEMS

Product photographs, renders, room scenes, samples, and visual materials may include items used for styling or context.

Only products, components, accessories, and services expressly identified in the applicable product description, quotation, invoice, order confirmation, or written agreement are included in the purchase.

Faucets, drains, cabinetry, mirrors, lighting, décor, mounting hardware, installation materials, and other items shown in photographs or renders are not included unless expressly stated.

Faucet holes, drain holes, mounting holes, overflow openings, cutouts, and other product modifications vary by product and order.

No opening, cutout, drilling, or modification should be assumed unless it appears in the product-specific information or is confirmed in writing by Luce Spaces.

SECTION 5 — DIMENSIONS, WEIGHTS, AND SPECIFICATIONS

Product dimensions, weights, capacities, and other website specifications are approximate unless expressly confirmed in writing for a specific order.

Minor variations may occur because of natural material characteristics, hand finishing, and production methods.

Customers and installers should verify the delivered product’s actual dimensions and weight before preparing cabinetry, countertops, plumbing, support structures, mounting locations, or installation openings.

If preparations are completed using website dimensions alone and additional work becomes necessary, the circumstances will be reviewed on a case-by-case basis.

Verified manufacturing errors or material deviations from customer-approved custom specifications will be evaluated separately.

SECTION 6 — CUSTOMER-PROVIDED INFORMATION

Customers are responsible for the accuracy and completeness of measurements, drawings, templates, dimensions, specifications, photographs, delivery information, and other technical information they provide.

Luce Spaces is not responsible for fitment problems, production issues, delays, installation expenses, or other consequences caused by inaccurate, incomplete, or misleading customer-provided information.

Customers should review all drawings, measurements, finishes, openings, quantities, and order details carefully before providing approval.

If Luce Spaces expressly modifies or replaces customer-provided information in writing, the most recent written confirmation will govern.

SECTION 7 — CUSTOM SPECIFICATIONS AND CUSTOMER APPROVAL

Custom dimensions, materials, finishes, colors, openings, drilling, cutouts, drawings, and other customer-specific specifications may require written customer approval before production.

Once the customer approves required custom specifications in writing, production may proceed based on that approval.

Requests arising from a later change of mind, an inaccurate customer-provided measurement, or a specification previously approved by the customer will be handled according to these Terms and the Refund & Return Policy.

If Luce Spaces verifies that a product materially differs from customer-approved written specifications due to an error by Luce Spaces, an appropriate resolution will be provided subject to these Terms and applicable law.

SECTION 8 — PRE-SHIPMENT PHOTOGRAPH APPROVAL

For many natural stone and custom orders, Luce Spaces may provide photographs of the actual product or selected stone before shipment.

This process is available for many orders but is not guaranteed for every product or order unless confirmed in writing.

When photographs are provided for approval, the customer is responsible for reviewing visible color, tone, veining, pattern, finish, and other natural characteristics shown in the images.

Photograph approval confirms acceptance only of the visible natural appearance shown at that time. It does not waive valid claims involving transit damage, concealed or structural defects, an incorrect product, an incorrect quantity, or a material failure to conform to approved written specifications.

If customer approval is required, the order may remain on hold until the requested approval is received. Silence will not be treated as approval.

Customer-caused approval delays may extend estimated production and delivery timelines.

SECTION 9 — SAMPLES

Samples represent the general color range, texture, finish, and character of the selected natural stone.

Because natural stone is unique, the final product will not be identical to a sample in color tone, veining, pattern, mineral markings, or other natural characteristics.

A difference between a sample and the final product is not, by itself, considered a defect.

Sample fees are separate from the final product price unless Luce Spaces expressly offers a credit through a promotion, quotation, invoice, or written confirmation.

Sample shipping charges may vary by destination, sample type, promotion, or applicable written offer.

Sample return and refund requests are reviewed on a case-by-case basis. Approval of a refund, replacement, credit, return, or other resolution is not guaranteed.

Unauthorized sample returns will not be accepted.

SECTION 10 — ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

Luce Spaces may review product availability, specifications, payment, delivery requirements, fraud risk, and other order details before accepting or fulfilling an order.

An order is accepted when Luce Spaces confirms acceptance or begins fulfillment, production, or shipment, as applicable.

We may reject, place on hold, or cancel an order for a reasonable business or legal reason, including suspected fraud, unauthorized payment, materially inaccurate information, prohibited activity, product unavailability, pricing errors, or significant transaction risk.

If an order is canceled by Luce Spaces after payment has been captured and no product has been supplied, the applicable amount collected for the canceled order will be refunded.

SECTION 11 — ORDER CHANGES

Customers are responsible for reviewing product selections, dimensions, finishes, quantities, shipping information, and other order details before submitting an order.

When a correction is requested before production or shipment begins, Luce Spaces will make reasonable efforts to accommodate it when feasible.

Any price difference, additional material or labor expense, rework cost, carrier fee, address-correction charge, or other reasonable cost caused by a customer-requested change may be charged to the customer after disclosure.

A requested change is not effective until confirmed in writing by Luce Spaces.

SECTION 12 — PRICES, PAYMENT, TAXES, AND IMPORT COSTS

Prices, discounts, promotions, and product availability may change without notice.

The price charged will generally be the price confirmed for the applicable order, subject to correction of material errors.

Applicable sales taxes and separately selected services may be added at checkout or through an order-specific quotation.

For eligible orders delivered to customers in the United States, applicable customs duties, import taxes, and ordinary import-related charges are covered or managed by Luce Spaces within the confirmed order total unless a different arrangement is expressly disclosed and agreed in writing before purchase.

Customers should not be required to pay an undisclosed additional customs duty, import tax, or ordinary import fee upon delivery for such orders.

Customers agree to provide accurate and current billing, payment, and account information.

SECTION 13 — PRICING, INVENTORY, AND SYSTEM ERRORS

Luce Spaces may correct material errors involving pricing, inventory, product information, promotions, shipping terms, availability, or system-generated order details.

If a material error is discovered after an order has been placed or paid, Luce Spaces may:

1. contact the customer and offer corrected terms; or
2. cancel the affected order and issue a full refund.

No additional amount will be charged without prior notice and agreement.

SECTION 14 — READY-TO-SHIP CANCELLATIONS

Standard ready-to-ship products may be canceled for a full refund before the product has been transferred to the carrier.

Once the product has been transferred to the carrier, it can no longer be canceled and will instead be subject to the applicable Refund & Return Policy.

SECTION 15 — MADE-TO-ORDER PRODUCTS AND CANCELLATIONS

A made-to-order product is a catalog product produced or prepared after an order is placed using standard catalog dimensions or specifications.

If a made-to-order order is canceled before production or preparation begins, it may be canceled for a full refund.

After production or preparation begins, cancellation requests will be reviewed on a case-by-case basis. A full refund is not guaranteed, and non-recoverable material, labor, design, production, or other order-specific costs already incurred may be considered.

After shipment, a made-to-order product that is not truly custom remains subject to the standard change-of-mind return rules in the Refund & Return Policy.

SECTION 16 — TRULY CUSTOM PRODUCTS AND CANCELLATIONS

A truly custom product is produced according to customer-specific dimensions, colors, finishes, materials, openings, drilling, cutouts, drawings, or other customer-approved bespoke specifications.

If a truly custom order is canceled before production begins, it may be canceled for a full refund.

After customer-approved specifications have been confirmed and production begins, cancellation requests are reviewed on a case-by-case basis. A full refund is not guaranteed, and non-recoverable design, material, labor, production, or other order-specific costs may be considered.

After shipment and delivery, a correctly supplied and undamaged truly custom product that materially conforms to approved written specifications is not eligible for a change-of-mind return.

This restriction does not apply to verified transit damage, defects, incorrect products, incorrect quantities, or material errors by Luce Spaces relative to approved written specifications.

SECTION 17 — SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy, which is incorporated into these Terms.

Standard shipping for eligible Luce Spaces sinks, vanity tops, and bathtubs is free to delivery addresses within the contiguous forty-eight (48) United States.

Sinks and vanity tops may ship by parcel carrier or Freight/LTL carrier depending on the shipment requirements.

Bathtubs ship by Freight/LTL.

Standard Freight/LTL delivery generally means curbside or driveway delivery at a reasonably accessible point at the customer’s delivery address.

Standard Freight/LTL delivery does not include room placement, unpacking, stair carry, installation, assembly, debris removal, or white-glove service.

Liftgate service is generally included where suitable and available. Shipment-specific unloading arrangements may vary when liftgate service is unsuitable or unavailable.

Optional upgraded services may be available when prearranged in writing and may involve additional charges.

SECTION 18 — ESTIMATED PRODUCTION, HANDLING, AND DELIVERY TIMES

Production, preparation, handling, transit, and delivery timeframes are estimates unless expressly guaranteed in writing.

For sinks and vanity tops, estimated production, preparation, and handling time is five to fifteen (5–15) business days, followed by approximately five (5) business days of transit. Estimated total delivery time is approximately ten to twenty (10–20) business days.

For bathtubs, estimated production, preparation, and handling time is four to six (4–6) calendar weeks, followed by approximately four to eight (4–8) calendar weeks of Freight/LTL transit. Estimated total delivery time is eight to fourteen (8–14) calendar weeks.

The 8–14 week bathtub estimate is the total estimated delivery timeframe and is not an additional period added after handling or transit.

For standard catalog and made-to-order products that do not require customer-specific specification approval, the estimated handling period begins on the first business day after payment and order confirmation.

For truly custom orders requiring customer approval of specifications, the estimated handling period begins on the first business day after all required specifications have been approved in writing.

Product-specific estimated delivery information may also be displayed on the applicable product page based on current product data and lead-time information.

Estimated timeframes may be affected by production variation, customer approval, carrier schedules, customs procedures, weather, terminal conditions, labor disruptions, destination accessibility, force majeure events, or other circumstances outside Luce Spaces’ reasonable control.

Luce Spaces will make reasonable efforts to communicate material known delays.

When applicable law requires notice of a revised shipping date or requires that a customer be provided specific delay-related options, Luce Spaces will provide the applicable notice and options.

SECTION 19 — PARTIAL AND SEPARATE SHIPMENTS

Luce Spaces may fulfill an order through partial or separate shipments when products are available at different times, produced at different locations, or require different carriers or handling methods.

Separate shipments may have different tracking numbers, freight references, carrier arrangements, and delivery dates.

A customer will not be charged an additional standard shipping fee solely because Luce Spaces elects to divide an otherwise free-standard-shipping order into multiple shipments.

For purposes of the Refund & Return Policy, each applicable product’s return-request period begins from that product’s own actual delivery date.

SECTION 20 — CUSTOMER DELIVERY RESPONSIBILITIES

Customers must provide complete and accurate delivery information and respond reasonably to scheduling communications from Luce Spaces or the applicable carrier.

If customer-provided incorrect or incomplete information causes actual address-correction, rerouting, reconsignment, storage, redelivery, or return-to-sender charges after shipment, those reasonable actual carrier costs may be charged to the customer.

If a customer misses an agreed delivery appointment, cannot reasonably be reached, creates an access problem, requests a delay, or refuses delivery for a reason unrelated to documented damage or an incorrect shipment, actual customer-caused storage, redelivery, rerouting, reconsignment, return-to-sender, or related carrier charges may be charged to the customer.

Charges caused solely by a Luce Spaces error will not be treated as customer-responsible carrier charges.

Refusing delivery does not automatically cancel an order or create a right to a full refund.

SECTION 21 — LOSS OR DAMAGE IN TRANSIT

Luce Spaces remains responsible for coordinating carrier claims involving products lost or damaged while in transit.

Customers are not required to manage the carrier claim directly, although reasonable cooperation and documentation may be required.

For Freight/LTL deliveries, customers should inspect the exterior condition of the crate, pallet, boxes, and visible packaging before accepting and signing for delivery whenever reasonably possible.

If visible damage is present, the customer should:

1. take clear photographs of the crate, pallet, packaging, and visible damage before the shipment is moved or opened where reasonably possible;
2. write “DAMAGED” or similar clear wording on the Bill of Lading (BOL), Proof of Delivery (POD), or delivery receipt before signing where possible;
3. retain or photograph the signed document; and
4. send the order number, photographs, delivery document, and description of the issue to [email protected] as soon as possible.

A clean or no-damage delivery signature does not automatically waive a concealed-damage claim where the damage was not reasonably visible before uncrating or opening the packaging.

Concealed transit damage should be reported as soon as reasonably possible, preferably within forty-eight (48) hours and no later than seven (7) calendar days after delivery.

Missing items, incorrect quantities, and incorrectly supplied products should also be reported within seven (7) calendar days after delivery.

The customer should retain the product, crate, pallet, and original protective packaging while the claim is reviewed.

Prompt documentation helps preserve carrier claims but does not limit any right that cannot lawfully be waived.

SECTION 22 — IN-TRANSIT SUPPORT AND MISSING SHIPMENTS

If tracking shows a delay, hold, rerouting issue, missed connection, or another problem before delivery, the customer should contact [email protected].

Luce Spaces will coordinate with the carrier and assist with the appropriate next steps.

If a shipment is verified as lost, materially missing, misdelivered, or undeliverable, Luce Spaces will coordinate the carrier investigation and determine an appropriate resolution based on the circumstances.

If tracking shows delivery but the customer cannot locate the shipment, Luce Spaces may review available delivery scans, Proof of Delivery information, photographs, signatures, location information, and other carrier evidence.

Post-delivery theft or loss after a shipment was properly delivered to the correct address is not automatically treated as a carrier or Luce Spaces delivery error and will be reviewed according to the circumstances.

SECTION 23 — RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms.

Eligible standard catalog products and made-to-order products that are not truly custom may be requested for a change-of-mind return within fifteen (15) calendar days after delivery of the applicable product.

The fifteen-day period is the deadline for submitting the return request.

Approved change-of-mind returns are subject to a twenty-five percent (25%) restocking fee calculated on the merchandise price actually paid after applicable product discounts.

The customer is responsible for actual return transportation costs for an approved change-of-mind return.

The 25% restocking fee and customer-responsible return transportation do not apply to verified claims involving transit damage, defects, incorrect products, incorrect quantities, or a material error by Luce Spaces relative to approved written specifications.

A correctly supplied and undamaged truly custom product that materially conforms to approved written specifications is not eligible for a change-of-mind return after delivery.

All returns require prior written authorization. Customers must contact [email protected] to receive written return authorization and carrier instructions before sending any product back.

All authorized and eligible return shipments must be directed to our official U.S. facility in Stone Mountain, GA. For safety and operational reasons, in-person return drop-offs are not accepted.

After written authorization is issued, the authorized return must be tendered to the approved parcel or freight carrier within seven (7) calendar days unless Luce Spaces confirms a different period in writing.

After an authorized return is delivered and inspection is complete, Luce Spaces will initiate any approved refund within seven (7) business days.

SECTION 24 — PARTIAL RETURNS AND MATCHED MATERIAL

A customer is not required to return every product in a multi-product order merely because one product is being returned.

However, partial change-of-mind returns are not accepted from within quantity-based, lot-based, batch-based, matched-material, or similar purchases where the products were supplied as one applicable order line, lot, or matched batch.

In those circumstances, the return must cover the complete applicable order line, purchased lot, or matched batch.

Exceptions may be made when expressly agreed in writing or when a claim involves verified damage, defect, incorrect quantity, or another error attributable to Luce Spaces.

SECTION 25 — INSTALLED OR MODIFIED PRODUCTS

Products that have been installed, drilled, cut, connected to plumbing, altered, refinished, sealed, assembled, or otherwise modified are not eligible for change-of-mind returns.

This restriction does not eliminate valid claims involving verified transit damage, a defect, an incorrect product, an incorrect quantity, or an issue that existed before installation or modification.

SECTION 26 — CARE, SEALING, AND MAINTENANCE

Customers are responsible for following care, cleaning, sealing, and maintenance guidance applicable to the product and stone type.

Natural stone may require periodic sealing depending on the material, finish, installation location, use, and exposure to water, oils, cosmetics, cleaners, or other substances.

There is no universal sealing schedule for every natural stone product.

Luce Spaces is not responsible for damage, staining, etching, discoloration, or deterioration caused by improper care, acidic or abrasive cleaners, bleach, harsh chemicals, unsuitable sealers, standing water, misuse, or failure to follow applicable guidance.

If guidance from an installer, contractor, third-party manufacturer, or another source conflicts with written guidance from Luce Spaces, the customer should request written clarification before proceeding.

SECTION 27 — HANDLING AND INSTALLATION

Professional installation by a qualified and experienced installer is strongly recommended, particularly for heavy natural stone products and products requiring plumbing, wall mounting, structural support, cutting, drilling, or sealing.

Customers and installers are responsible for confirming that the installation location, support structure, plumbing, mounting method, and surrounding materials are suitable.

Luce Spaces is not responsible for damage caused after delivery by the customer, movers, installers, plumbers, contractors, or other third parties during unpacking, moving, drilling, cutting, installation, plumbing connection, sealing, or modification.

This section does not apply to verified damage, defects, incorrect products, or other issues that existed at delivery.

SECTION 28 — NATURAL STONE PRODUCT CLAIMS

Luce Spaces does not promise a fixed-duration commercial warranty for natural stone products unless expressly stated in writing for a specific product or order.

Suspected material, manufacturing, structural, or latent defects will be reviewed based on the stone, specifications, installation conditions, care, photographs, and other reasonably available evidence.

The fifteen-day change-of-mind return period does not automatically bar a claim involving a suspected defect discovered later. Customers should report such issues promptly after discovery.

Natural stone variation is not a defect by itself.

Nothing in this section limits rights that cannot lawfully be excluded.

SECTION 29 — ACCESSORY WARRANTIES

Mounting kits, drains, hardware, and other non-natural-stone accessories may be covered by a warranty provided by their manufacturer.

Any manufacturer warranty is subject to that manufacturer’s terms, exclusions, procedures, and coverage period.

Luce Spaces may provide reasonable assistance with an eligible manufacturer claim but does not promise a separate fixed warranty unless expressly stated in writing.

SECTION 30 — REMEDIES FOR VERIFIED CLAIMS

If Luce Spaces verifies transit damage, a defect, an incorrect product, an incorrect quantity, or a material deviation caused by Luce Spaces from approved written specifications, an appropriate resolution will be determined based on the circumstances and applicable law.

Possible resolutions may include repair guidance, replacement parts, correction, product replacement, remake, store credit where agreed, partial refund, or full refund.

If a replacement, refund, or other resolution is provided, Luce Spaces may require the original product, parts, or accessories to be returned.

When a verified damaged, defective, or incorrectly supplied product must be returned, Luce Spaces will provide or reimburse reasonable return transportation.

Customers must retain products and packaging until Luce Spaces confirms whether return, inspection, carrier pickup, or disposal authorization is required.

SECTION 31 — COMMERCIAL USE AND RESALE

Products may be used in residential, commercial, hospitality, design, construction, or other projects.

Customers may resell purchased products subject to applicable law.

Resale or commercial use does not, by itself, create an agency, distributorship, dealership, partnership, endorsement, or official affiliation with Luce Spaces.

SECTION 32 — TRADE, WHOLESALE, AND COMMERCIAL ORDERS

Trade, wholesale, dealer, architect, designer, hospitality, and commercial customers may receive separate pricing, payment terms, minimum order requirements, schedules, shipping arrangements, or other conditions.

Special terms apply only when confirmed through a written quotation, invoice, proposal, or separate agreement.

If special written terms conflict with these Terms, the special terms govern only the applicable order, subject to applicable law.

SECTION 33 — INTELLECTUAL PROPERTY

The Services, including trademarks, names, logos, text, images, graphics, renders, photographs, drawings, video, audio, product content, and website design, are owned by or licensed to Luce Spaces and are protected by applicable intellectual-property laws.

The Services may be used only for lawful personal or internal business purposes.

No content may be reproduced, distributed, modified, republished, sold, or commercially exploited without prior written permission, except as permitted by applicable law.

Luce Spaces names, logos, designs, and slogans may not be used in a manner that falsely suggests sponsorship, authorization, partnership, or affiliation.

SECTION 34 — THIRD-PARTY SERVICES AND LINKS

The Services may contain links, tools, content, or functionality provided by third parties.

Luce Spaces does not control third-party websites and is not responsible for their content, accuracy, availability, policies, products, or services.

Customers should review applicable third-party terms and privacy policies before using third-party services.

SECTION 35 — RELATIONSHIP WITH SHOPIFY

Shopify provides the ecommerce platform used to offer the Services.

Sales and purchases are made directly between the customer and Luce Spaces LLC.

Shopify is not the seller of Luce Spaces products and is not responsible for order fulfillment, product quality, delivery, returns, or customer claims relating to Luce Spaces products.

SECTION 36 — PRIVACY

Personal information collected through the Services is handled according to our Privacy Policy.

Shopify and other service providers may process information as necessary to operate the Services, process payments, provide fraud prevention, fulfill orders, and support ecommerce functionality.

SECTION 37 — FEEDBACK AND REVIEWS

If a customer submits feedback, suggestions, photographs, reviews, or other content, the customer represents that they have the right to provide it and that it does not violate another person’s rights or applicable law.

The customer grants Luce Spaces a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display the submitted content for operating, improving, and promoting the Services, subject to applicable privacy and consumer-protection laws.

Luce Spaces may remove unlawful, misleading, abusive, infringing, or otherwise inappropriate content.

SECTION 38 — PROHIBITED USES

The Services may not be used:

1. for unlawful or fraudulent purposes;
2. to infringe intellectual-property, privacy, or other legal rights;
3. to transmit malicious code or interfere with website security;
4. to submit false or misleading information;
5. to impersonate another person or entity;
6. to collect personal information unlawfully;
7. to interfere with another person’s use of the Services; or
8. to circumvent access, security, fraud-prevention, or authorization controls.

Luce Spaces may restrict or terminate access when it reasonably believes these Terms have been violated.

SECTION 39 — PAYMENT DISPUTES AND CHARGEBACKS

Customers are encouraged to contact [email protected] before initiating a chargeback or payment dispute so Luce Spaces has an opportunity to review and resolve the matter directly.

Customers should provide accurate information and reasonably cooperate with requests for order, delivery, damage, return, or refund documentation.

Nothing in this section waives or restricts a lawful chargeback, payment-dispute, or consumer right.

SECTION 40 — DISCLAIMER OF WARRANTIES

Except for warranties expressly stated in writing and rights that cannot lawfully be excluded, the Services and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Luce Spaces disclaims implied warranties including merchantability, fitness for a particular purpose, title, and non-infringement.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, exclusions apply only to the extent legally permitted.

SECTION 41 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Luce Spaces and its affiliates, officers, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of use, or replacement costs arising from use of the Services or purchase of products.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.

SECTION 42 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Luce Spaces and its affiliates, officers, employees, contractors, agents, licensors, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from:

1. your material breach of these Terms;
2. your violation of applicable law or another person’s rights; or
3. your unlawful or unauthorized use of the Services.

SECTION 43 — TERMINATION

Luce Spaces may suspend or terminate access to the Services when reasonably necessary to address fraud, security concerns, unlawful use, abuse, or a material violation of these Terms.

Termination does not eliminate payment obligations or other rights and responsibilities that arose before termination.

Provisions that by their nature should survive termination will remain effective.

SECTION 44 — SEVERABILITY

If a provision of these Terms is determined to be unlawful, invalid, or unenforceable, it will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

SECTION 45 — WAIVER AND ENTIRE AGREEMENT

Failure to enforce a provision does not waive the right to enforce it later.

These Terms and the policies and written order-specific documents incorporated into them constitute the agreement between the customer and Luce Spaces regarding the Services and applicable purchase.

SECTION 46 — ASSIGNMENT

Customers may not assign these Terms or their rights and obligations under them without prior written permission.

Luce Spaces may assign its rights or obligations as part of a merger, restructuring, sale, financing, service-provider arrangement, or other lawful business transaction.

SECTION 47 — DISPUTE RESOLUTION

Before starting formal legal proceedings, the customer and Luce Spaces agree to make a good-faith effort to resolve the dispute through written communication.

Customers should contact [email protected] and provide the order number, an explanation of the issue, and available supporting documentation.

If the dispute cannot be resolved informally within a reasonable period, either party may pursue remedies available through a court having proper jurisdiction.

These Terms do not require mandatory arbitration and do not include a class-action waiver.

SECTION 48 — GOVERNING LAW AND JURISDICTION

These Terms and related agreements are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

Any court proceeding must be brought before a court having proper jurisdiction under applicable law.

Nothing in this section limits mandatory consumer-protection or jurisdictional rights that cannot lawfully be waived.

SECTION 49 — CHANGES TO THESE TERMS

We may update these Terms by publishing a revised version through the Services.

Material changes will apply from the stated effective date and will not retroactively change accepted order-specific terms except where permitted by law or agreed by the parties.

The “Last updated” date identifies the most recent revision.

SECTION 50 — CONTACT INFORMATION

Questions regarding these Terms, existing orders, delivery issues, damages, returns, or refunds should be sent to:

Luce Spaces LLC
Email: [email protected]

Product inquiries, custom dimensions, design requests, and pre-purchase questions may be sent to:

Email: [email protected]

Business and Return Address:

Luce Spaces LLC
4841 Lewis Rd, STE 1
Stone Mountain, GA 30083
United States

This location serves as our official corporate office and fulfillment center. All eligible and authorized return shipments must be directed to this Stone Mountain, GA address.

To initiate a return, please contact our support team at [email protected] to receive your return authorization and carrier instructions.

Note: For security and operational reasons, this facility is not a retail showroom. Walk-in browsing, unannounced visits, walk-in sales, unauthorized pickups, and in-person return drop-offs are not accepted. All returns must be processed and shipped via standard shipping carriers.