OVERVIEW

Luce Spaces LLC ("Luce Spaces," "we," "us," or "our") operates the Luce Spaces website, online store, checkout experience, customer-support channels, and related services (collectively, the "Services"). Our ecommerce platform and checkout are powered by Shopify.

This Privacy Policy explains the types of personal information we may collect, where that information comes from, how we use and disclose it, the choices and rights that may be available to you, and how to contact us about privacy matters.

This Policy applies when you browse our website, use our checkout or account features, place or manage an order, request a quote or sample, submit custom-product information, contact customer support, interact with our marketing, or otherwise use the Services.

SECTION 1 — PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact and identity information: name, email address, telephone number, billing address, shipping address, and other contact details.
• Order and transaction information: products viewed, selected, added to cart, purchased, returned, or requested; order history; transaction amount; discounts; taxes; delivery method; order status; return status; and refund status.
• Payment-related information: payment details are generally collected and processed by Shopify and payment providers. Luce Spaces may receive limited transaction information such as payment status, billing details, payment method type, transaction identifiers, and limited card information made available by the applicable provider.
• Account and preference information: account identifiers, saved addresses, preferences, consent choices, and account activity when account features are used.
• Custom order and project information: measurements, drawings, plans, templates, photographs, finish selections, installation information, delivery requirements, and other specifications supplied for custom products, samples, trade inquiries, or quotations.
• Communications and support information: emails, forms, support requests, reviews, photographs, damage documentation, delivery documents, return requests, and other communications sent to us.
• Device, network, and usage information: IP address, browser and device type, operating system, language, referring pages, pages viewed, interactions, cookie identifiers, approximate location derived from an IP address, and similar technical information.
• Marketing and advertising information: subscription status, cookie and consent preferences, campaign interactions, products of interest, and information used to measure or personalize marketing where permitted.
• Connected-service information: information made available through authorized integrations with services such as Google, Meta, Pinterest, or other platforms when those integrations are enabled and permitted by the applicable account holder.

SECTION 2 — HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you browse, place an order, create or use an account, request a quote or sample, provide product specifications, communicate with us, request a return, or otherwise interact with the Services.

We may also collect information automatically through cookies, pixels, local storage, server logs, and similar technologies used for site operation, security, analytics, consent management, and marketing.

We may receive information from Shopify and from service providers involved in payments, fraud prevention, analytics, advertising, customer support, manufacturing, fulfillment, shipping, delivery, and other business operations. Where an authorized third-party account is connected, we may receive information from that platform consistent with the permissions granted to the integration.

SECTION 3 — HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• operate, maintain, secure, and improve the Services;
• process payments and complete transactions;
• review, accept, produce, fulfill, ship, deliver, return, replace, or refund orders;
• prepare quotations, drawings, product specifications, samples, and customer approvals;
• manage carts, accounts, preferences, order history, and customer support;
• provide tracking, delivery, damage-claim, return, and refund assistance;
• communicate about orders, products, projects, support requests, security, and policy updates;
• send marketing communications where permitted and manage marketing preferences;
• measure site performance, understand how the Services are used, and improve products and customer experience;
• measure or personalize advertising where enabled, permitted, and consistent with your privacy choices;
• operate authorized social, advertising, or content integrations;
• detect, investigate, and prevent fraud, abuse, security incidents, unauthorized transactions, and unlawful activity;
• enforce our Terms of Service and other policies; and
• comply with legal, tax, accounting, regulatory, recordkeeping, or dispute-resolution obligations.

SECTION 4 — LAWFUL BASES FOR PROCESSING

Where applicable law requires a lawful basis for processing, including in the European Economic Area, United Kingdom, or similar jurisdictions, we may rely on one or more of the following bases:

• Contract: processing necessary to take steps at your request, process an order, prepare a quotation, produce a custom product, deliver products, or provide post-purchase service.
• Legitimate interests: operating and improving our business, protecting the Services, preventing fraud, supporting customers, understanding performance, and conducting proportionate business marketing where those interests are not overridden by your rights.
• Consent: where you choose to receive marketing, accept non-essential cookies, enable personalized advertising, or authorize another specific use. You may withdraw consent where applicable.
• Legal obligation: processing necessary to comply with tax, accounting, regulatory, court, law-enforcement, or other legal requirements.

SECTION 5 — HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate the Services or conduct our business, including to:

• Shopify, which provides our ecommerce platform and checkout infrastructure;
• payment and fraud-prevention providers used to authorize transactions, prevent abuse, and manage payment disputes;
• manufacturing, fulfillment, logistics, and shipping partners involved in producing, preparing, routing, delivering, inspecting, returning, or replacing products;
• technology and business service providers that support hosting, analytics, communications, customer service, security, consent management, and related operations;
• marketing and advertising partners, including Google, Meta, Pinterest, or similar services where enabled and permitted by law, for campaign measurement, audience management, or advertising functions;
• professional advisers such as attorneys, accountants, insurers, auditors, and consultants;
• government authorities or other parties when disclosure is required by law, valid legal process, or reasonably necessary to protect rights, safety, security, property, or the integrity of the Services;
• parties to a business transaction in connection with a merger, financing, restructuring, acquisition, sale, bankruptcy, or transfer of some or all of our business or assets; and
• other parties at your direction or with your consent.

We do not sell personal information for monetary payment. Some analytics, advertising, or personalization activities may nevertheless be treated as a "sale," "sharing," or "targeted advertising" under certain privacy laws even when no money is exchanged. Where applicable, we provide the choices required by law.

SECTION 6 — SHOPIFY AND CHECKOUT

The Services use Shopify to provide ecommerce, cart, checkout, account, payment, fraud-prevention, and related functions. Information submitted through the Services may be processed by Shopify and its service providers in accordance with Shopify's own privacy terms and the services Shopify provides to merchants and consumers.

Payment credentials are generally collected through Shopify-powered checkout and the applicable payment provider rather than being stored directly by Luce Spaces. The payment options available to you may vary by device, location, currency, order, and provider availability.

SECTION 7 — ADVERTISING, ANALYTICS, AND CONNECTED PLATFORMS

Where enabled, we may use analytics, advertising, social-media, and content-publishing services to understand performance, measure campaigns, manage content, or reach customers. These may include services provided by Google, Meta, Pinterest, and other platforms.

Such services may receive information such as device identifiers, cookie identifiers, browsing events, conversion events, campaign information, or information made available through an authorized account connection. Their processing is also governed by their own terms and privacy notices.

We use connected-platform information only for legitimate business functions associated with the authorized integration, such as managing content, measuring performance, or operating advertising and commerce features. We do not request third-party account passwords through our website.

SECTION 8 — COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and secure the Services, remember preferences, maintain carts and sessions, understand usage, measure performance, and provide or measure advertising where permitted.

These technologies may include necessary technologies required for checkout, security, fraud prevention, account access, and core site operation; functional technologies used to remember preferences; analytics technologies used to understand traffic and interactions; and advertising technologies used where enabled and permitted.

You may manage available choices through our privacy-preference tools where displayed and through your browser or device settings. Blocking necessary technologies can prevent parts of the Services from functioning correctly.

SECTION 9 — MARKETING COMMUNICATIONS

We may send promotional communications when permitted by law. You can unsubscribe from promotional email using the unsubscribe mechanism provided in the message or by contacting us.

Opting out of marketing does not prevent us from sending non-promotional communications that are necessary for an order, transaction, delivery, security matter, policy update, or customer-support request.

SECTION 10 — PRIVACY CHOICES, SALE OR SHARING, AND TARGETED ADVERTISING

Depending on where you live, you may have the right to opt out of processing defined by law as the sale or sharing of personal information or targeted advertising.

Where available, you may use the privacy-preference or data-sharing opt-out controls provided through our website. You may also contact us at support@lucespaces.com.

Where required by applicable law and supported by the Services, we process recognized browser-based opt-out preference signals in accordance with the applicable legal requirements.

SECTION 11 — THIRD-PARTY WEBSITES AND SERVICES

The Services may link to websites, applications, payment services, social networks, or other services operated by third parties. We do not control independent third parties and are not responsible for their privacy, security, content, or practices. You should review the privacy notices of third-party services before providing personal information to them.

SECTION 12 — CHILDREN'S PRIVACY

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where applicable law sets a higher minimum age for a particular processing activity, we apply the higher requirement.

A parent or legal guardian who believes a child has provided personal information to us may contact support@lucespaces.com to request review and, where appropriate, deletion subject to applicable law.

SECTION 13 — SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send passwords, full payment-card numbers, or other highly sensitive information through unsecured email or general contact forms.

SECTION 14 — DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, manage accounts and orders, maintain production and delivery records, process returns and support requests, prevent fraud, resolve disputes, and comply with tax, accounting, legal, and regulatory obligations.

Retention periods vary according to the type of information, the nature of our relationship, applicable law, and whether the information is needed for an active transaction, claim, investigation, or dispute. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

SECTION 15 — INTERNATIONAL DATA TRANSFERS

Luce Spaces is a U.S. business and works with Shopify, service providers, manufacturers, logistics providers, and carriers that may operate in the United States, Türkiye, Canada, the United Kingdom, the European Economic Area, and other countries.

Your personal information may therefore be transferred to, stored in, or processed in a country other than where you live. Privacy laws in those countries may differ from the laws in your jurisdiction. Where required, we use or rely on legally recognized transfer mechanisms or other appropriate safeguards.

SECTION 16 — YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information, which can include the right to:

• request access to or confirmation of personal information we process about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• receive a portable copy of certain personal information;
• request restriction of or object to certain processing;
• withdraw consent where processing is based on consent;
• opt out of certain sale, sharing, or targeted-advertising activities where applicable;
• appeal a decision concerning a privacy request where applicable; and
• use an authorized agent where permitted by law.

To exercise an applicable privacy right, contact support@lucespaces.com. We may request information reasonably necessary to verify your identity, authority, and the scope of the request. Privacy rights are not absolute, and a request may be limited or denied where permitted by law, including when information must be retained for legal compliance, fraud prevention, security, transaction records, or legal claims.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

SECTION 17 — QUESTIONS AND COMPLAINTS

Questions or complaints about our privacy practices may be sent to support@lucespaces.com.

Depending on your location, you may also have the right to appeal our response or submit a complaint to a state attorney general, privacy regulator, data-protection authority, or other competent supervisory authority.

SECTION 18 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to the Services, technology, business practices, legal obligations, or regulatory requirements. When we update the Policy, we will publish the revised version through the Services and update the "Last updated" date. We will provide additional notice when required by applicable law.

SECTION 19 — CONTACT INFORMATION

For privacy questions, requests, complaints, or concerns, contact:

Luce Spaces LLC
Email: support@lucespaces.com
Phone: +1 (770) 738-8114

U.S. Business and Contact Address:

Luce Spaces LLC
4841 Lewis Rd, STE 1
Stone Mountain, GA 30083
United States

This is Luce Spaces LLC's U.S. business and contact address and an authorized return destination for eligible U.S. shipments. It is not a retail showroom, not a universal shipping origin, and not a universal worldwide return warehouse.

Current core Luce Spaces sinks, vanity tops, and bathtubs covered by our standard shipping program are fulfilled from Türkiye. Return destinations and return terms are governed by our Refund & Return Policy and may differ by market, including for United Kingdom orders.

Customers must obtain written return authorization and order-specific carrier instructions before shipping a return. For security and operational reasons, unannounced visits, unauthorized pickups, and in-person return drop-offs are not accepted.