OVERVIEW

Luce Spaces LLC (“Luce Spaces,” “we,” “us,” or “our”) operates this website, online store, and related services (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform used to offer the Services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the Services, place or manage an order, request a quote or custom product, communicate with us, or otherwise interact with Luce Spaces.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control for those privacy matters.

SECTION 1 — PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. Depending on how you interact with us, we may collect the following categories:

Contact and Identity Information

• Name, email address, telephone number, billing address, shipping address, and account contact details.

Order and Transaction Information

• Products viewed, selected, added to cart, purchased, returned, exchanged, canceled, or requested through a quotation.
• Order history, transaction amount, discounts, taxes, shipping method, delivery status, return status, and refund status.

Payment Information

• Payment card and financial information is generally collected and processed by Shopify and our payment providers.
• We may receive limited transaction information such as payment status, billing details, payment method type, transaction identifiers, and limited card information made available by the payment provider.

Account Information

• Account identifiers, login credentials, saved addresses, preferences, settings, and account activity.

Custom Order and Project Information

• Measurements, drawings, plans, templates, photographs, finish selections, installation details, delivery requirements, and other information supplied for custom products, samples, trade inquiries, or project quotations.

Communications and Customer Support Information

• Emails, forms, support requests, reviews, photographs, damage documentation, signed delivery documents, return requests, and other communications sent to us.

Device, Usage, and Network Information

• Internet Protocol address, browser type, device type, operating system, language, referring pages, pages viewed, interactions, approximate location derived from an IP address, and similar technical information.

Marketing and Preference Information

• Email subscription status, cookie and consent preferences, advertising preferences, products of interest, and engagement with marketing communications.

SECTION 2 — HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you, including when you browse the Services, create an account, place an order, request a quote, submit custom specifications, contact us, request support, submit a return, or subscribe to marketing.
• Automatically, through cookies, pixels, local storage, server logs, and similar technologies when you use the Services.
• From Shopify and service providers, including payment processors, fraud-prevention providers, analytics providers, customer-support tools, shipping carriers, and fulfillment or logistics partners.
• From business and marketing partners, where permitted by law and consistent with your choices.
• From publicly available or legally permitted sources, when reasonably necessary for fraud prevention, verification, compliance, or business-to-business communications.

SECTION 3 — HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• operate, maintain, and improve the Services;
• process payments and complete transactions;
• accept, review, produce, fulfill, ship, and deliver orders;
• prepare quotations, drawings, custom specifications, and product approvals;
• manage customer accounts, carts, wishlists, preferences, and order history;
• provide tracking information, delivery support, returns, refunds, replacements, and warranty assistance;
• communicate about products, projects, orders, support requests, and policy changes;
• send marketing communications when permitted and manage marketing preferences;
• personalize content, product recommendations, advertising, and the shopping experience where enabled and legally permitted;
• measure site performance, analyze usage, and improve products, marketing, and customer service;
• detect, investigate, and prevent fraud, abuse, unauthorized transactions, security incidents, and unlawful activity;
• enforce our Terms of Service and other policies;
• comply with legal, tax, accounting, regulatory, and recordkeeping obligations; and
• establish, exercise, or defend legal claims.

SECTION 4 — LAWFUL BASES FOR PROCESSING

Where laws in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction require us to identify a lawful basis, we may rely on:

• Contract: processing necessary to take steps at your request, process an order, provide a quotation, manufacture a custom product, deliver products, or provide post-purchase service.
• Legitimate interests: operating and improving our business, preventing fraud, securing the Services, supporting customers, understanding site performance, and conducting proportionate business marketing.
• Consent: where you have consented to marketing, non-essential cookies, personalized advertising, or another specific use. You may withdraw consent at any time.
• Legal obligation: processing necessary to comply with tax, accounting, regulatory, court, law-enforcement, or other legal requirements.

SECTION 5 — HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to the following categories of recipients:

• Shopify, which hosts and supports our ecommerce Services.
• Payment and fraud-prevention providers, to authorize payments, manage disputes, and reduce fraudulent or unauthorized transactions.
• Manufacturing, logistics, fulfillment, and shipping partners, to produce, prepare, route, deliver, inspect, return, or replace products.
• Technology and business service providers, including hosting, cloud storage, analytics, communications, customer support, email, security, and professional-service providers.
• Marketing and advertising partners, where enabled and permitted by law, to measure campaigns, personalize content, or provide targeted advertising.
• Professional advisers, including attorneys, accountants, insurers, auditors, and consultants.
• Government authorities or other parties, when required by law, valid legal process, or reasonably necessary to protect rights, safety, security, property, or the integrity of the Services.
• Parties to a business transaction, in connection with a merger, financing, restructuring, acquisition, sale, bankruptcy, or transfer of some or all of our business or assets.
• Other parties at your direction or with your consent.

We do not sell personal information for monetary payment. However, certain analytics, advertising, or personalization activities may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money is exchanged.

SECTION 6 — SHOPIFY

The Services are hosted by Shopify. Shopify processes personal information when you visit our store, use Shopify-powered checkout or consumer services, or otherwise interact with us through Shopify’s platform.

Information submitted through the Services may be transmitted to Shopify and to service providers located in countries other than where you live.

Where enabled, Shopify may use information from your interactions with our store and other Shopify services to provide enhanced features, analytics, personalization, fraud prevention, or advertising services.

Learn more through the Shopify Consumer Privacy Policy. Depending on your location and the Shopify services you use, you may also exercise certain choices through the Shopify Privacy Portal.

SECTION 7 — COOKIES AND SIMILAR TECHNOLOGIES

We and our partners, including Shopify, may use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember preferences, maintain security, understand usage, measure performance, personalize experiences, and provide or measure advertising.

These technologies may include:

• Necessary technologies, required for checkout, security, account access, fraud prevention, cart functions, and core site operation.
• Functional technologies, used to remember preferences and improve site functionality.
• Analytics technologies, used to understand traffic, performance, and visitor interactions.
• Advertising technologies, used where enabled to measure campaigns and provide more relevant advertising.

You may manage certain cookie choices through our cookie banner or privacy-preference tools where displayed. You may also adjust browser settings, although blocking necessary cookies can prevent parts of the Services from functioning correctly.

For information about cookies used by Shopify, review Shopify’s Cookie Policy.

SECTION 8 — MARKETING COMMUNICATIONS

We may send promotional emails when permitted by law. You may unsubscribe at any time by using the unsubscribe link in the message.

Unsubscribing from marketing does not prevent us from sending non-promotional communications about orders, transactions, delivery, security, policy changes, or customer support.

SECTION 9 — SALE, SHARING, AND TARGETED ADVERTISING CHOICES

Depending on your location, you may have the right to opt out of activities defined as the sale or sharing of personal information or targeted advertising.

You may exercise available choices through the “Your Privacy Choices” or data-sharing opt-out link displayed on our website, where available, or by contacting [email protected].

Where legally required and technically supported, we process qualifying browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser and device sending the signal.

SECTION 10 — THIRD-PARTY WEBSITES AND SERVICES

The Services may link to websites, applications, social networks, payment services, or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of independent third parties. Review their privacy notices before providing personal information.

SECTION 11 — CHILDREN’S PRIVACY

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Where applicable law sets a higher minimum age for the relevant processing activity, we will apply that higher age requirement.

A parent or legal guardian who believes a child has provided personal information to us may contact [email protected] to request review and deletion, subject to applicable law.

SECTION 12 — SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Do not send passwords, full payment-card numbers, or other highly sensitive information through unsecured email or contact forms.

SECTION 13 — DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• provide the Services and manage customer accounts;
• complete orders, custom-production records, delivery, returns, and support;
• maintain tax, accounting, transaction, and business records;
• prevent fraud and protect the Services;
• resolve disputes and enforce agreements; and
• comply with legal and regulatory obligations.

Retention periods depend on the type of information, the nature of our relationship, legal requirements, and whether the information is needed for an active claim or dispute. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

SECTION 14 — INTERNATIONAL DATA TRANSFERS

Luce Spaces is based in the United States and works with Shopify, service providers, manufacturers, logistics providers, and carriers that may operate in the United States, Canada, Türkiye, and other countries.

Your personal information may therefore be transferred to, stored in, or processed in a country other than where you live. Privacy laws in those countries may differ from those in your jurisdiction.

Where required, we rely on legally recognized transfer mechanisms or other appropriate safeguards for international transfers.

SECTION 15 — YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to:

• request access to or confirmation of personal information we process about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• receive a portable copy of certain personal information;
• request restriction of certain processing;
• object to certain processing, including direct marketing;
• withdraw consent where processing is based on consent;
• opt out of sale, sharing, or targeted advertising where applicable;
• appeal a decision regarding a privacy request where applicable; and
• authorize an agent to submit a request where permitted by law.

You may exercise a privacy right by contacting [email protected]. We may request information reasonably necessary to verify your identity, authority, and the scope of the request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Privacy rights are not absolute. We may deny or limit a request where permitted by law, including when information must be retained for legal compliance, fraud prevention, transaction records, security, or legal claims.

SECTION 16 — COMPLAINTS

Questions or complaints about our privacy practices may be sent to [email protected].

Depending on where you live, you may have the right to appeal our response or submit a complaint to a state attorney general, privacy regulator, data-protection authority, or other competent supervisory authority.

SECTION 17 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our Services, technology, business practices, legal obligations, or regulatory guidance.

We will publish the revised version through the Services, update the “Last updated” date, and provide any additional notice required by applicable law.

SECTION 18 — CONTACT INFORMATION

For privacy questions, requests, complaints, or concerns, contact:

Luce Spaces LLC
Email: [email protected]

Business and Approved Returns Address:

Luce Spaces LLC
4841 Lewis Road, STE 1
Stone Mountain, GA 30083
United States

This location is not a retail showroom. Walk-in inquiries and unannounced visits are not accepted.